Regrettably, the operator was uncooperative in terms of providing any form of refund. I, stupidly, waited for a reply even though what the store had done was indisputably fraudulent and it has now been 18 days since I've heard from support and 1 month since I was over charged.Ĭonversation with Ch**** who has been managing some of the disputes stemming from the price increase at Expert Shipping. They said they would contact the store and see if they agreed to those terms. I told the support person that I no longer want to do business with this provider and to cancel my account and provide a refund for the amount I was fraudulently charged as well as a refund for the prorated amount for the remainder of July. So I contacted support, and was hopeful they would resolve my issue, nope, they said that the shakedown e-mail I got was a "generic e-mail they sent out to everyone" (generic e-mails like that shouldn't include the phrases ".However, it appears that your account is not in compliance with the new subscription conditions." and " In your case, if you do not change your subscription to Gold or Unlimited within the next few days, your account will be disabled with immediate effect."). Unknown to me at the time the company running the mailbox had sent an e-mail which ended up in my spam folder detailing changes to their billing starting July 1st, however the invoice had back charged me as though my plan was $17.99 starting on **** 2nd, which was obviously a violation of the terms of our agreement you can't go back and charge a different amount for **** because of a change that would occur in July.
When investigating what was going on I checked the invoice received on July 1st and to my surprise I was charged ~$25 for the monthly fees for a total of $36 between **** and July, not the agreed upon $9.99.
ANYTIME MAILBOX REFFERAL UPGRADE
I signed up for a mailbox on **** 2nd at the price point of $9.99 per month, on July 5th I get what's basically a shakedown e-mail saying my account is not in compliance and I will need to upgrade my account or face closure in "a few days" even though my account was completely in compliance.
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